‘Tis the season for packages. With Christmas a couple of months away, chances are good that you or someone you know are waiting for a package. However, beware: as always, scammers are tailor fitting their schemes to the circumstances. Here’s what you need to know about package delivery scams. What Are Package Delivery Scams? The…
From “Zoom fatigue” to “pandemic whiplash,” the last months have introduced a wave of new terms into our regular conversation. One of these new concepts is “collaborative overload.” Keep reading to learn what it is and how to avoid it. What Is Collaborative Overload? Simply stated, collaboration overload occurs when an employee spends more time…
Thanks to social media and its deluge of information the term “critical thinking” is becoming an increasingly popular term. But what is critical thinking and why it matters in the workplace? This is a metacognitive process, that is, a way of thinking about the way we think. Critical thinking helps us evaluate information more accurately…
Whether in person or online, it can be difficult to capture everyone’s attention during a meeting. Here are some strategies to keep your meetings engaging so that your team can achieve success — and have some fun in the process. Identity the Dynamics at Play Every team has its own dynamics. Friendships and bonds are…
If you tend to overanalyze things, chances are good that you and the teams you lead suffer from “analysis paralysis.” In this post, we explain some easy ways to combat this tendency and keep your organization moving forward. Accept that You Won’t Always Know Everything Uncertainty is one of the main causes of analysis paralysis.…
The importance of customer service skills to the success of your business just can’t be overstated. In this post, we discuss five basic customer service skills and give you tips on how to foster them throughout your organization. 1. Empathy Psychologists define empathy as the ability to recognize, understand, and share other people’s emotions. Empathy…
Leading during a crisis is one of the toughest tests you can face. From setting the right tone to strategies to create a plan to overcome the crisis, these five tips will give you all the insights you need. 1. Set the Tone Level-headed, determined and informed, leaders set the tone and determine how their…
No matter how good your business ideas are. You still have to know how to persuade investors, colleagues, and employees to share your vision. Keep reading to discover three tactics backed by science to be more persuasive. 1. Don’t Underestimate the Power of Peripheral Cues According to an influential 1986 study titled “The Elaboration Likelihood Model…
Are you a perfectionist? If the answer is “yes”, there’s no shame in wearing your perfectionism as a badge of honor as long as your quest for perfection doesn’t prevent you from getting things done. With that in mind, in today’s post, we talk about productivity for perfectionists. Some people think that productivity and perfectionism…
Your business pitch is one of the most important components of your entrepreneurial toolbox. Keep reading to learn how to craft the perfect business pitch, from telling a story to closing in a way that leaves the other person asking for more. 1. Tell a Story Numbers help persuade but stories grab our attention, and…
