The idea of a ruthlessly competitive workplace may make for great works of fiction, but in real life it can actually be detrimental to your organization. Kindness, on the other hand, offers a host of advantages that no organization can ignore. From greater creativity to improved performance, here are three benefits of kindness in the workplace.
Kindness Fosters Trust and Creativity
A kind workplace fosters trust, which in turn makes it easier for your team to innovate and problem-solve. In fact, surveys show that 23% of employees say they would offer more ideas and solutions if they trusted their leaders. After all, the old saying is true: You get more flies (and ideas) with honey than with vinegar.
Kindness Promotes Great Service
If you create a truly kind workplace, it follows naturally that your team will also be kind toward your customers. This is important because the power of kindness in customer service interactions cannot be overstated. It’s no exaggeration to say that kindness has the potential to change any industry. If you need proof, just look at Zappos: the online shoe retailer was able to take on internet juggernaut Amazon thanks to a strategy that made kindness a priority.
Kindness Improves the Performance of Your Business
Finally, the most compelling argument for a kind workplace is that kindness improves the performance of your business. A substantial body of research suggests that a kind workplace is healthier and more efficient. For example, a 2019 study found that a gesture as simple as adding free fresh fruit to the lunch of bus drivers in China led to reduced depression and increased the confidence of the drivers.
More Business Tips and Ideas
These are some previous posts you can check out for more ideas on how to lead with confidence:
- The one digital marketing hack every small business owner should know
- Choosing the right business structure: a quick guide
- Everything You Need to Know About the SBA’s Shuttered Venue Operators Grant
- How to be more result-oriented at work
- Using self-compassion to overcome setbacks
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